Shipping & Returns

Most HARDCOVER pieces are made to order. This means your item is produced after you place your order rather than sitting in a warehouse waiting to ship. 

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Processing Time

Please allow approximately 3–7 business days for your order to be produced before it ships.

Once your order has shipped, you’ll receive tracking information by email.  We kindly ask that you wait the full 7 business days to receive your shipping information before contacting HARDCOVER Customer Service for an update on your order.

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Delivery Times

For most U.S. orders, shipping typically takes approximately 3–7 business days after production, depending on the fulfillment location and shipping method.

International delivery times vary depending on the destination and shipping method selected. Most international shipments arrive within approximately 5–15 business days after production, although some shipping methods may take longer.

Delivery times are estimates and are not guaranteed. Carrier delays, holidays, weather, customs, or other circumstances outside our control may affect delivery.

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Multiple Items

We aim to get your products to you as soon as they are available. If your order contains multiple products, they may arrive in separate packages. 

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Shipping Addresses

Please make sure your shipping address, email address, and phone number are correct before placing your order.

If you notice a mistake, contact us as soon as possible. We will do our best to update the address, but changes are not guaranteed once your order has entered production or shipped.

HARDCOVER is not responsible for delivery problems caused by incorrect or incomplete information provided at checkout.

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Returns & Exchanges

Because most HARDCOVER products are made to order, we are unable to accept standard returns or exchanges simply because you changed your mind, ordered the wrong size, or no longer want the item.

Please review the product photos, descriptions, and size guide carefully before ordering.

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Damaged, Defective, or Incorrect Orders

If we made a mistake, we’ll make it right.

If your item arrives:

• damaged

• defective

• misprinted

• in the wrong size or color compared with what you ordered

• or you received the wrong item

contact us within 7 days of delivery. (Refer to bottom of page for contact info.)

Please include your order number, a description of the problem, and clear photos showing the issue.

Once we review your claim, we’ll let you know the next steps. Depending on the situation, an approved claim may result in a replacement, refund, or return.

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Lost Packages

If your tracking shows a delivery problem or your package has not arrived by the expected delivery date, contact us as soon as possible.

For lost-package claims, please contact us within 7 days after the estimated delivery date so we can investigate the shipment.

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Do Not Send Anything Back Without Contacting Us

Please do not mail an item back before contacting HARDCOVER.

Return requests must be approved first. If your order qualifies for a return, we will provide the return instructions and address.

Items sent without approval will not be eligible for a refund or replacement.

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Return Condition

If an approved return is required for an item that is not defective, the product must be:

• unworn

• unwashed

• unused

• unaltered

• and in its original condition

If an approved return is required, the customer is responsible for return shipping costs unless otherwise stated by HARDCOVER. Do not send any item back before contacting us and receiving return instructions. 

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Refunds

Approved refunds will be issued to the original payment method used for the purchase.

After a refund is processed, your bank or payment provider may require additional time for the funds to appear in your account.

If an order is approved for a full refund due to a manufacturing defect, fulfillment error, or confirmed shipping issue, the original shipping charge will also be refunded. 

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Cancellations & Order Changes

Because production on your made-to-order products  begins shortly after you place your order, cancellation requests must be made as soon as possible.

Please note that orders can only be canceled if production has not yet started.

Once production begins, we cannot cancel the order or change the product's:

• size

• color

• design

• or quantity

Shipping address corrections should also be requested immediately and cannot be guaranteed once fulfillment has started.

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Questions?

If there is a problem with your order, contact us before taking any other action.

Email: HARDCOVER.Manager@Gmail.com

Please include your order number whenever possible so we can help you faster.